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FAQ
[ FREQUENTLY ASKED QUESTIONS ]
HOW DO I BOOK THE DATE?
Sign contract and send retaining deposit ($600):
You can setup a consultation to book your date either in person, video call or by phone. If you are ready to book, just email us that you are ready and we will send you the contract and other necessary details. Booking is a first come first serve basis.
WHEN IS THE REMAINING BALANCE DUE?
2 weeks before the wedding.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Zelle, Check, Cash or Credit (4% fee).
WHEN DO I RECEIVE MY FILMS?
Highlights & full video delivered in 6-12 weeks. Teaser video delivered in 1 week. See pricing.
DO YOU OFFER A PHOTOGRAPHY PACKAGE ALONG WITH THE VIDEOGRAPHY?
No, we only specialize in videography, however, we can refer you to talented photographers which we have worked with before.
HOW WELL DO YOU WORK WITH THE PHOTOGRAPHER?
We are courteous to each other and make sure we are not in each other's ways. We communicate to them before every event. (ceremony, grand entrance, etc.)
IF THE WEDDING GOES A LITTLE OVER DO YOU CHARGE EXTRA?
If the reception is running just a little over (1 hour max) we will not charge. If there's a large gap in between the ceremony and reception those "downtime hours" will count. We charge a small fee of $200 per additional hour.
MY WEDDING HAS ADDITIONAL (TRADITIONAL) EVENTS ON TOP OF THE MAIN CEREMONY & RECEPTION, DO YOU CHARGE EXTRA?
Examples of these additional (traditional) events are Ketubah Signing, Tea Ceremony, Chào Bàn Table Visits, Stuthi Family Prayer, Baraat Family Dance, etc. Please mention this in your email/consultation and we will give you a quote. Estimated additional cost $100 - $600 due to additional editing.
WHAT HAPPENS IF A CATASTROPHIC EVENT OCCURS AND THE VIDEOGRAPHERS CANNOT WORK THAT DAY?
We will find substitute videographer(s) with comparable quality to the original(s).
DO I CHOOSE MY MUSIC?
We strongly recommend that we choose the music to obtain creative freedom.
If you want to choose the music it must be licensed from a licensing website (e.g. FyrFly.com, MusicBed.com, SoundStripe.com etc.)
IS THE RETAINER REFUNDABLE IF THE WEDDING GETS CANCELLED OR POSTPONED?
The retainer is not refundable if you cancel. If the date is postponed and we are available then the date will still be reserved.
ARE ALL PRICES FINAL WITH NO TAX AND ADDITIONAL FEES?
Yes. The only fees we require are reimbursements for parking, travel (if over 120 miles one way) and 2 dinner meals.
HOW DOES TRAVEL REIMBURSEMENT WORK?
We cover up to 120 miles (one way) from Rancho Cucamonga, CA. 1 to 2 nights of lodging must be provided by the couple if out of range. In addition, flight must be provided if over 400 miles.
WHAT'S THE DIFFERENCE BETWEEN A HIGHLIGHTS VIDEO AND FULL VIDEO?
The highlight videos featured on our website and social media showcase our cinematic and emotional style, focusing on the best moments from your wedding day. Because we cannot fit every detail into a 5 to 8 minute highlight video, we recommend adding the "Full Video" option for more comprehensive coverage. This more traditional edit includes a musical introduction followed by your edited raw footage, cleaned up and sequenced to document the entire day.
WHAT'S THE DIFFERENCE BETWEEN A PACKAGE WITH 1 VIDEOGRAPHER AND 2 VIDEOGRAPHERS?
When I started this business in 2012, I relied on a second videographer to capture multiple angles and cover different locations simultaneously. Over time, I realized I could provide comprehensive coverage as a solo videographer by utilizing additional cameras on tripods and optimizing the production schedule. For example, when filming "getting ready" shots, I can capture the groom and groomsmen first, followed by the bride and bridesmaids, provided the locations are in close proximity. To help you decide which option best fits your needs, here is a full comparison chart between a package with one videographer versus two:
Links:
Comparison Chart (1 videographer vs. 2 videographers)
Highlights video with 1 videographer
Highlights video with 2 videographers
Full video with 1 videographer
Full video with 2 videographers
CAN WE BOOK THE LOWEST PACKAGE AND UPGRADE LATER?
Yes. However, all upgrades must be made when the final balance is due (2 weeks before the wedding).
HAVE YOU FILMED AT MY VENUE?
Maybe. We have filmed at almost 300 venues mainly in Southern California. See full list here.
ARE THERE ANY VENDORS YOU COULD RECOMMEND?
Please email us for our referral list.
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