FAQ

[ FREQUENTLY ASKED QUESTIONS ]
HOW DO I BOOK THE DATE?
Sign contract and send retaining deposit ($600):
You can setup a consultation to book your date either in person, video call or by phone. If you are ready to book, just email us that you are ready and we will send you the contract and other necessary details.  Booking is a first come first serve basis.


WHEN IS THE REMAINING BALANCE DUE?
2 weeks before the wedding.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Credit (4% fee), Check, Cash, Direct Deposit, Zelle, or Venmo. 

WHEN DO I RECEIVE MY FILMS?
All films (trailer & feature) are delivered 6-12 weeks. You may also expedite the delivery of the trailer to 1 week for an additional fee. See our full list of films and services here.
 
HOW MANY CINEMATOGRAPHERS WILL BE THERE ON THE DAY OF?
Two. One lead shooter and an assistant. A third stationary camera will be on a tripod.
 
DO YOU OFFER A PHOTOGRAPHY PACKAGE ALONG WITH THE CINEMATOGRAPHY?
No, we only specialize in cinematography, however, we can refer you to talented photographers which we have worked with before.
 
HOW WELL DO YOU WORK WITH THE PHOTOGRAPHER?
We are courteous to each other and make sure we are not in each other's ways. We communicate to them before every event. (ceremony, grand entrance, etc.)

IF THE WEDDING GOES A LITTLE OVER 10 HOURS DO YOU CHARGE EXTRA?
If the reception is running just a little over (1 hour max) we will not charge. If there's a large gap in between the ceremony and reception those "downtime hours" will count. We charge a small fee of $200 per additional hour.

MY WEDDING HAS ADDITIONAL (TRADITIONAL) EVENTS ON TOP OF THE MAIN CEREMONY & RECEPTION, DO YOU CHARGE EXTRA?
Examples of these additional (traditional) events are Ketubah Signing, Tea Ceremony, Ao Dai Table Visits, Stuthi Family Prayer, Borat, etc. Please mention this in your email/consultation and we will give you a quote. Estimated additional cost $300 - $600.

WHAT HAPPENS IF A CATASTROPHIC EVENT OCCURS AND THE CINEMATOGRAPHERS CANNOT WORK THAT DAY?
We will find two substitute cinematographers with comparable quality to the original. 
 
DO I CHOOSE MY MUSIC? 
We strongly recommend that we choose the music to obtain creative freedom.
If you want to choose the music it must be licensed from a licensing website (e.g. FyrFly.com, SelectMusicLibrary.com, MusicBed.com, SoundStripe.com etc.) - Effective 2/2017
 
DO YOU PROVIDE THE RAW FOOTAGE?
Yes, on a hard drive. We ask for a small fee of $100 to cover the cost of the flash drive, shipping and time it takes to make a copy. Personal hard drives from the couple are not allowed to avoid computer infections.

IS THE RETAINER REFUNDABLE IF THE WEDDING GETS CANCELLED OR POSTPONED?
The retainer is not refundable if you cancel. If the date is postponed and we are available then the date will still be reserved. 

ARE ALL PRICES FINAL WITH NO TAX AND ADDITIONAL FEES?
Yes. The only fees we require are reimbursements for parking, travel (if over 200 miles round trip) and 2 dinner meals.

CAN WE BOOK THE LOWEST PACKAGE AND UPGRADE LATER?
Yes. However, all upgrades must be made when the final balance is due (2 weeks before the wedding).

ARE THERE ANY VENDORS YOU COULD RECOMMEND?
Please email us for our referral list.